Who we are
About Having The Last Word
A small practice with a simple belief: that being truly listened to, especially near the end of life, changes everything.
How this began
Having the Last Word was formed one year after the death of Richard’s dad and mum. Richard has taken time throughout his life asking questions and listening to the stories that subsequently shared. As a boy he worked in the village shop, and despite his bosses initial consternation at his ways, chatting to older souls in the village would become a bedrock of his shop life and then his life’s work, helping people in business and through life.
Throughout, whether sitting beside people in hospital, in care homes, or in their front rooms, the stories have provided so many crucial beautiful lessons. This is what has led to him writing such stories down and reflecting them back – helping reflective people to become the true teachers – for when we are ready to listen.
He also learned that families break under the weight of not knowing what their loved one would have wanted. A eulogy guessed at is a small violence. A funeral improvised is a quiet tragedy.
So he built this business: to replace guessing with listening. To replace eulogies with voices.
At the moment Richard is the principal driver of the organisation, but this won’t be long. The Join Us page below is an invitation to a growing band of others who share his vision.
What guides us
Our values
Patience
We never rush a conversation, a recording, or a farewell.
Honesty
About what we can offer, what things cost, and what to expect.
Consent
Nothing is recorded, written or shared without clear, ongoing permission.
Presence
We aim simply to be there, fully, without an agenda of our own.
Just as important
What we are not
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We are not a counselling service, and we don't offer therapy or medical advice.
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We are not a funeral directors, though we work alongside several with care.
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We are not here to tell you how to feel, grieve, or remember - only to help you do it in your own words.
The people behind it
Meet the team
Richard Maddrell
Founder
Colwall, Herefordshire
Richard is not a celebrity interviewer. He is not a counsellor. He is someone who learned early that the most extraordinary stories come from the most ordinary mouths - if someone asks the right questions and stays long enough to hear the replies. Richard leads the practice, guides the process, interviews, converses, shares, holds confidences, and writes.
"You do not need to be extraordinary to be worth hearing. You just need to have lived. And if you are reading this - you have. That is enough."
Get in touch with us